Privacy Policy

Last Updated: October 28, 2026

At Vitaventry, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our products, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it appropriately.

1. Information We Collect

Depending on how you use our website, we may collect the following types of information:

Personal Information

Information you provide when placing an order, creating an account, subscribing to updates, or contacting us, such as:

  • Name

  • Email address

  • Billing and shipping address

  • Telephone number, if provided

  • Order details and purchase history

  • Information you include in customer support enquiries

Payment Information

Payments may be processed by third-party payment providers. We may receive payment status, transaction references, and limited payment-related details needed to manage your order. Full payment card details are generally handled by the relevant payment provider rather than stored directly by our website, depending on the payment method and configuration.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, referring website, and interactions with our website. This may occur through server logs, cookies, analytics, or similar technologies where enabled.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and fulfil orders.

  • Arrange shipping, delivery, and order updates.

  • Provide customer support and respond to enquiries.

  • Manage customer accounts and purchase records.

  • Process payments, refunds, returns, and order-related requests.

  • Maintain website functionality, security, and performance.

  • Detect and help prevent fraud, abuse, and unauthorized activity.

  • Understand website usage and improve our products and services.

  • Send promotional communications where permitted by law and, when required, with your consent.

  • Comply with applicable legal, accounting, tax, and regulatory obligations.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, maintain shopping carts, help process checkout, measure website performance, and support marketing activities where enabled.

You can manage cookies through your browser settings. Where required, we will provide a consent mechanism for non-essential cookies or similar technologies. Disabling certain cookies may affect some website features, including shopping cart or checkout functionality.

4. How We Share Information

We do not sell your personal information in exchange for money. We may share relevant information with service providers when necessary to operate our store, including:

  • Payment processors and payment gateways

  • Shipping and delivery providers

  • Website hosting and technical service providers

  • Website analytics and advertising providers, where enabled

  • Customer support and email service providers

  • Professional advisers, auditors, or authorities where legally required

These parties should receive only the information reasonably needed for their role and are subject to applicable contractual or legal requirements.

We may also disclose information when necessary to protect our rights, enforce our terms, investigate suspected fraud, or comply with a lawful request.

5. Third-Party Services and Links

Our website may use or link to third-party services, such as payment gateways, delivery tracking services, social media platforms, analytics tools, or external websites.

These third parties may process information under their own privacy policies and terms. We encourage you to review their policies before using their services. Vitaventry is not responsible for the independent privacy practices of external websites or services.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, tax, dispute resolution, security, and legal compliance.

Retention periods vary depending on the type of information and the applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it lawfully.

7. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use a strong password for your account and avoid sharing your login credentials with others.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Object to or request restrictions on certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing emails using the unsubscribe option.

  • Request a copy of certain information in a portable format.

  • Lodge a complaint with a relevant privacy or data protection authority.

These rights are subject to applicable legal conditions and exceptions. To make a request, contact us using the details in the Contact Us section below. We may need to verify your identity before responding.

9. Children’s Privacy

Our website is intended for people who can legally use an online shopping service under the laws applicable to them. We do not knowingly collect children’s personal information in circumstances where parental consent is required and has not been provided.

If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter and take appropriate action.

10. International Data Transfers

Depending on the location of our service providers, your information may be processed or stored in countries other than your own. Where applicable law requires safeguards for international transfers, we will take steps intended to comply with those requirements.

11. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send updates about products, offers, or store news in accordance with applicable law.

You can unsubscribe through the link in a marketing email or contact us to request that promotional communications stop. You may still receive necessary transactional messages, such as order confirmations or important service updates.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our store, technology, service providers, or legal obligations.

When we make changes, we will update the “Last Updated” date above. Where required by law, we will provide additional notice or obtain consent for material changes.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us using the details below.

Business Name: Vitaventry
Registration Number: UDYAM-GJ-22-0673448
Email: [email protected]
Number: +91 8980814086
Business address: C-2/404, Royal Township, Near Shyam Dham Mandir, Sarthana Jakatnaka, Surat City, Surat – 395006, Gujarat, India.