Cancellation Policy
Last Updated: October 28, 2026
At Vitaventry, we aim to make your shopping experience simple and convenient. If you need to cancel an order, please review the policy below and contact our customer support team as soon as possible.
1. Requesting an Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
When submitting a cancellation request, please provide:
Your order number
The email address used to place the order
A brief request to cancel the order
Submitting a request does not automatically mean that the order has been cancelled. Cancellation is subject to the order’s processing and dispatch status and confirmation from our team.
2. Cancellation Before Processing
Orders that have not yet entered processing or fulfilment may be eligible for cancellation.
Please contact our customer support team promptly. We will review your request and confirm whether the order can be cancelled.
3. Orders Already Processed or Shipped
Once an order has been packed, dispatched, or handed over to the delivery provider, cancellation may no longer be possible.
If your order has already shipped, please contact us for guidance. Any return or refund request will be handled according to our applicable Returns & Refunds Policy and relevant consumer-protection laws.
4. Cancellation of Paid Orders
If a cancellation is approved for an order that has already been paid for, any eligible refund will be processed using the original payment method where possible, subject to the payment provider’s procedures.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
5. Orders With Pending Payments
If you have placed an order but have not completed payment, please contact us if you no longer wish to proceed.
An unpaid order is not necessarily cancelled automatically. We will confirm its status and advise you of any next steps.
6. Cancellation by Vitaventry
In certain circumstances, we may need to cancel an order, including when a product becomes unavailable, a payment cannot be verified, an order contains an error, or fulfilment is not possible.
If we cancel a paid order, we will notify you and arrange any applicable refund in accordance with our policies and applicable law.
7. Changes to an Order
If you need to change an item, quantity, or delivery address, contact us as soon as possible.
We cannot guarantee that changes can be made after processing has begun. Depending on the status of your order, cancellation and placement of a new order may be necessary.
8. How to Contact Us
To request a cancellation, please use the contact details on our Contact Us page.
Please include “Order Cancellation Request” in the subject line and provide your order number.
Business Name: Vitaventry
Registration Number: UDYAM-GJ-22-0673448
Email: [email protected]
Number: +91 8980814086
Business address: C-2/404, Royal Township, Near Shyam Dham Mandir, Sarthana Jakatnaka, Surat City, Surat – 395006, Gujarat, India.