Payment & Billing Policy
Last Updated: October 28, 2026
At Vitaventry, we aim to make your shopping experience clear, convenient, and reliable. This Payment & Billing Policy explains how payments are handled, how order totals are calculated, and how you can contact us about billing concerns.
By placing an order on our website, you agree to the payment and billing terms described below, subject to your rights under applicable law.
1. Accepted Payment Methods
Vitaventry offers the payment methods displayed at checkout. Depending on availability, these may include credit cards, debit cards, UPI, net banking, digital wallets, or other payment options supported by our payment partners.
Available payment methods may vary according to your location, the payment provider, and the order.
Please check the checkout page for the payment methods currently available before placing your order.
2. Order Total and Billing
The total amount payable will be displayed during checkout before you confirm your purchase.
Your order total may include:
Product prices.
Applicable taxes, where required.
Shipping or delivery charges, where applicable.
Any other charges disclosed before the order is placed.
Please review your order summary carefully before completing payment. If you notice an error in your billing information or order total, contact our support team as soon as possible.
3. Payment Processing
Payments are processed through the payment methods and payment service providers made available at checkout.
Your order may be processed after the required payment has been successfully completed or confirmed. A payment authorization, pending transaction, or order confirmation does not always mean that the funds have been finally settled.
Please do not submit the same payment repeatedly if a transaction appears to be pending. Check your payment provider’s transaction status or contact our support team for assistance.
4. Payment Confirmation and Receipts
After an order is placed, you may receive an order confirmation by email or another communication method provided during checkout.
Payment confirmation, invoices, and receipts will be provided as applicable to the transaction and the requirements of relevant law.
Please keep your order number and payment reference available if you contact us about a transaction.
If you do not receive an expected confirmation, check your spam or junk folder before contacting support.
5. Failed, Pending, or Duplicate Payments
A payment may fail or remain pending because of a bank response, payment gateway issue, network interruption, incorrect payment details, or other technical circumstances.
If money has been debited from your account but your order is not confirmed, please contact us with your order details and available transaction reference.
If you believe you have been charged more than once for the same order, contact our support team so the transactions can be reviewed.
Any reversal or refund for an unsuccessful, duplicate, or otherwise refundable transaction will be handled in accordance with the payment provider’s process and applicable law.
Bank or payment-provider processing times may vary.
6. Pricing and Price Corrections
We make reasonable efforts to display accurate product prices and billing information.
Prices and promotions may change over time. The price applicable to your order will generally be the price shown during checkout when you place it, subject to lawful correction of genuine errors and applicable consumer protections.
If a pricing error affects an order, we will take appropriate steps to address it in accordance with applicable law. We will not use this policy to override any mandatory consumer rights.
7. Taxes and Invoices
Applicable taxes will be handled in accordance with the laws relevant to the transaction.
Where required, Vitaventry will issue invoices or other billing documents containing the applicable business and transaction information.
Please provide accurate billing details when placing an order. If you require an invoice correction, contact us promptly and explain the information that needs to be reviewed.
Any correction will be subject to applicable tax, accounting, and invoicing requirements.
8. Refunds and Payment Reversals
Approved refunds will generally be returned through the original payment method where possible, subject to the payment provider’s procedures and applicable law.
The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Refund eligibility, order cancellations, returns, and related conditions are described in our Cancellation Policy and Returns & Refunds Policy.
Nothing in this section limits a refund or other remedy required by applicable law.
9. Payment Security
We use the payment-processing services made available through our checkout and take reasonable steps to support secure transactions.
Payment information may be handled by third-party payment providers under their own security and privacy practices.
Never share your one-time password (OTP), PIN, password, or full payment credentials with anyone claiming to be Vitaventry support.
If you suspect unauthorized activity involving a payment, contact your bank or payment provider immediately and notify our support team.
10. Billing Information and Privacy
Personal and billing information is handled in accordance with our Privacy Policy and applicable law.
We may use relevant order and transaction information to process purchases, verify payments, manage refunds, respond to enquiries, prevent fraud, and maintain records required for legal or accounting purposes.
We do not ask customers to send unnecessary sensitive payment details by email.
11. Incorrect Billing Details
Customers are responsible for providing accurate billing and contact information during checkout.
If you identify an error after placing an order, contact us as soon as possible. We will review the request and make corrections where possible and legally permitted.
Changes may be restricted after an invoice has been issued or a transaction has been processed, depending on applicable requirements.
12. Changes to This Policy
We may update this Payment & Billing Policy to reflect changes to our payment methods, business operations, service providers, or legal obligations.
The updated policy will be published on this page with a revised “Last Updated” date. Changes will apply as permitted by applicable law.
13. Contact Information
For payment questions, billing issues, transaction concerns, or invoice assistance, please contact Vitaventry using the details below.
Business Name: Vitaventry
Registration Number: UDYAM-GJ-22-0673448
Email: [email protected]
Number: +91 8980814086
Business address: C-2/404, Royal Township, Near Shyam Dham Mandir, Sarthana Jakatnaka, Surat City, Surat – 395006, Gujarat, India.