Return & Refund Policy
Last Updated: October 28, 2026
At Vitaventry, we want you to shop with confidence. This Return & Refund Policy explains how to contact us about return requests, damaged or incorrect products, order cancellations, and refunds.
Please read this policy before placing an order. Nothing in this policy is intended to limit any consumer rights or remedies available under applicable law.
1. Requesting a Return
If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from its description, please contact us as soon as reasonably possible after delivery.
To help us review your request, please provide:
Your order number.
The name of the product.
A description of the issue.
Clear photographs or other supporting information, where relevant.
Your preferred contact details.
We will review the information and explain the available next steps in accordance with our policies and applicable law.
Any return deadline communicated by Vitaventry does not override a longer period or remedy required by applicable law.
2. Eligibility for Returns
Return eligibility depends on the product, its condition, the reason for the request, and applicable legal requirements.
Where a return is accepted, we may ask that the product be returned with its original packaging, accessories, and other included items, where reasonably applicable.
Please do not send a product back before contacting our support team for instructions.
Products that are damaged, defective, incorrect, or not as described will be handled in accordance with applicable law, regardless of any general restrictions stated in this policy.
3. Beauty and Personal-Care Products
For hygiene, safety, and product-integrity reasons, certain beauty and personal-care products may be subject to restrictions on returns once opened, used, or unsealed, where permitted by law.
This may apply to products such as lip care, hair care, hair color, face wash, and eye-care products.
However, hygiene-related restrictions do not remove any rights you may have regarding products that are defective, damaged, incorrect, unsafe, or not as described.
If you are unsure whether a product is eligible for return, please contact us before sending it back.
4. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, contact us with your order number and supporting photographs, if available.
After reviewing the issue, we will inform you of the appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, repair where appropriate, refund, or another suitable remedy.
Please retain the product and its packaging until we advise you on the next steps.
5. Refund Eligibility
A refund may be available where an order or product qualifies under this policy, our Cancellation Policy, or applicable law.
Depending on the circumstances, eligible situations may include:
An order cancelled before it is processed, where cancellation is permitted.
A product that arrives damaged or defective.
An incorrect product or an item materially different from its description.
An order that cannot be fulfilled.
An approved return or another situation in which a refund is required by law.
This list is illustrative and does not limit any additional refund rights provided by applicable law.
6. How to Request a Refund
To request a refund, email our support team with the subject “Return or Refund Request.”
Please include your order number, the product involved, the reason for your request, and any relevant photographs or transaction details.
We will review your request and contact you about the next steps. Additional information may be requested when reasonably necessary to assess the issue.
Please do not include your full card number, password, PIN, or one-time password in your message.
7. Refund Processing and Timing
Once a refund is approved, it will generally be issued through the original payment method where possible, subject to the payment provider’s procedures and applicable law.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
We will provide relevant refund information where available. Any legally required refund deadline will take precedence over a general processing estimate.
8. Shipping Costs for Returns
Responsibility for return shipping costs will depend on the reason for the return, the circumstances of the order, and applicable law.
Where the product is defective, damaged, incorrect, or otherwise qualifies for a remedy requiring the seller to bear return costs, we will handle the matter in accordance with applicable legal requirements.
For other return requests, please contact us for instructions before shipping a product back. Any applicable charges or return arrangements will be communicated where required.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible with your order number.
Cancellation may depend on whether the order has already been processed, packed, dispatched, or delivered.
If an order has already been dispatched, cancellation may no longer be possible through the ordinary order process. You may still have return, refund, or other rights under applicable law.
For further details, please read our Cancellation Policy.
10. Exchanges and Replacements
If you receive an incorrect or damaged product, contact us to discuss the available resolution.
Exchanges or replacements depend on product availability, the nature of the issue, and applicable law. If a replacement is unavailable or another remedy is required by law, we will explain the available options.
Please do not dispatch an item for exchange or replacement until you have received instructions from our support team.
11. Orders That Cannot Be Delivered
If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, or other delivery-related circumstances, please contact us.
Any redelivery, return-to-sender, cancellation, or refund arrangements will depend on the circumstances, the courier’s procedures, our applicable policies, and legal requirements.
This section does not remove any rights you may have where delivery fails for reasons attributable to the seller or where applicable law provides a remedy.
12. Refunds for Failed or Duplicate Payments
If money has been debited from your account but your order was not confirmed, or if you believe that you were charged more than once, contact our support team with the order details and transaction reference.
We will review the issue and coordinate the appropriate next steps where necessary. Payment reversals and refund timelines may depend on your bank or payment provider.
13. Contact Us
For return requests, refund enquiries, damaged products, or order concerns, please contact Vitaventry.
Business Name: Vitaventry
Registration Number: UDYAM-GJ-22-0673448
Email: [email protected]
Number: +91 8980814086
Business address: C-2/404, Royal Township, Near Shyam Dham Mandir, Sarthana Jakatnaka, Surat City, Surat – 395006, Gujarat, India.